St. Francis Medical Center Updates Visitation Policy

09/17/2020

MONROE, LA – St. Francis Medical Center has updated its visitation policy for patients, effective Friday, September 18, 2020. Visitation of patients, who are not COVID positive or being ruled out for COVID, will be limited to two visitors (18 years or older) per patient per day and one support person per patient per day. The support person will be allowed to stay overnight in the patient's room. All those visiting or supporting patients are asked to stay in the patient's room and are not allowed to leave and re-enter the facility on the same day.

"Patient and team member safety continues to be our highest priority as we provide care during this pandemic,” said Kristin Wolkart, President of St. Francis Medical Center.  "While we continue safety measures to protect our community and employees, we also recognize how important in-person support is for patients while recovering in the hospital. Once Governor John Bel Edwards announced the move to Phase III of reopening in Louisiana, and in conjunction with the Louisiana Department of Health and the Franciscan Missionaries of Our Lady Health System COVID-19 Task Force, the decision was made to relax our visitation restrictions at this time."

St. Francis Medical Center's new visitation policy includes the following guidelines and exceptions:

Patient Visitation Guidelines:

  • Visitation of patients will be limited to two visitors and one support person (18 years or older) per day. All those visiting or supporting patients are asked to stay in the patient's room and are not allowed to leave and re-enter the facility on the same day. The support person may stay overnight, but must be in patient's room prior to 6 pm daily.
  • Visiting hours will continue to be from 10 am - 6 pm.
  • Visitors will be screened for symptoms daily and will receive a wristband with the current date that must be worn for the duration of their visit.
  • We strongly recommend people who have chronic conditions such as diabetes, lung or heart disease or are older than 70 do not visit patients in our facilities for their own protection.
Exceptions to the Visitor Policy:
  • Patients who are confirmed COVID-19 or are persons under investigation for COVID-19: no visitors will be permitted, except for end-of-life situations.
  • Pre-Admit Surgery Clinic Appointment: Patient may have one adult person accompany them to their appointment ONLY if assistance is needed.
  • Outpatient Appointments: Patients may have one visitor to accompany them during their appointment if assistance is needed.
  • Surgery and Procedures (day of surgery): Patients undergoing surgery or procedures may have one designated visitor who will be permitted to assist with the arrival, registration and the post-operative process if needed.
  • Emergency Department: One visitor is allowed during a patient’s emergency department stay.
  • Intensive Care Units: One visitor at a time for a total of three visitors each day (10 am - 6 pm only). Each visitor must check out at the front entrance desk before the next visitor will be allowed in.
  • Neonatal Intensive Care Unit (NICU): Parents only may visit Level II between 10 am - 6 pm. Parents only may visit Level III 10 am - 12 pm and 4 pm - 6 pm.
  • Acute Rehab: one support person and two visitors per patient per day between 3 pm - 6 pm. Support person is allowed to stay overnight.
  • Skilled Nursing Facility (SNF): Patients in our SNF unit are not allowed visitors at this time.
  • End of Life: Special exceptions are made for visitation in these circumstances.
Screening:
All visitors will be screened daily for symptoms, including:
  • Fever greater than or equal to 100.4°F
  • Cough
  • Shortness of breath or difficulty breathing
  • Sore throat
  • Congestion that differs from their typical seasonal allergies
  • Body aches
  • Fatigue
  • Loss of smell/taste
  • Diarrhea
If a visitor says “YES” to any of the screening symptoms, they will not be allowed entry into the facility.


Masks
For the well-being and protection of our team, patients and community, we require all visitors and patients to wear masks upon entering and while inside our facilities. Visitors are asked to provide their own personal cloth mask or facial covering.


Connecting Virtually
We understand and recognize how important the support of family and loved ones are to our patients while we care for them. We encourage our patients to visit virtually with their loved ones through cellular devices, so they can still be connected and feel supported during their time with us. We have iPads in the hospital to help facilitate virtual communication between patients and their loved ones who may be unable to visit at this time.
About Our Lady of the Lake

Our Lady of the Lake is a not-for-profit healthcare ministry based in Baton Rouge, Louisiana with more than 7,500 employees committed to serving the Capital Region and building a healthy community through excellence in patient care and education. With an 800-bed Regional Medical Center, a dedicated Children’s Hospital, a 78-bed hospital in Gonzales, Louisiana, two freestanding emergency rooms, and a 500+ provider Physician Group, Our Lady of the Lake provides comprehensive healthcare services for common to complex conditions. Our Lady of the Lake Regional Medical Center is a primary teaching site for graduate medical education programs and is recognized in the areas of heart and vascular, trauma and emergency care, stroke, cancer care, minimally-invasive procedures and more. Our Lady of the Lake is part of the Franciscan Missionaries of Our Lady Health System.

About Our Lady of the Lake Children’s Hospital

Our Lady of the Lake Children’s Hospital is Louisiana’s fastest growing children’s hospital treating more than 100,000 patients annually from across Louisiana, Mississippi and Texas. The hospital is the only healthcare provider in the Baton Rouge area that provides a full range of pediatric services ranging from a 24/7 pediatric emergency room to a team of more than 100 pediatricians and pediatric specialists. For more information, visit www.ololchildrens.org.

The new freestanding Our Lady of the Lake Children’s Hospital is currently under construction and is set to open in 2019. To learn more about the project, visit www.letsbuildamazing.com.

About Our Lady of the Lake Children’s Health

Our Lady of the Lake Children’s Health is a collaborative, coordinated and child-focused statewide health network that provides patients with more access to physicians and providers specifically trained to care for children. The network includes hospital-based services at the main campus of Our Lady of the Lake Children's Hospital in Baton Rouge, as well as St. Francis Pediatrics in Monroe and Our Lady of Lourdes Women's and Children's in Lafayette. It also connects pediatricians, pediatric specialists and other health providers across our state with clinics in the Baton Rouge region, Hammond, Lafayette and Monroe. This model of coordinated pediatric healthcare extends the vital work happening at Our Lady of the Lake Children’s Hospital into more communities across Louisiana so families have greater access to expertise close to home.

About the Franciscan Missionaries of Our Lady Health System

The Franciscan Missionaries of Our Lady Health System is one of the largest healthcare systems based in Louisiana and is the leading healthcare provider for more than half the state’s population. The health system is a non-profit, Catholic organization sponsored by the Franciscan Missionaries of Our Lady. Headquartered in Baton Rouge, Louisiana, the ministry serves patients in Louisiana and Mississippi through a network of hospitals, clinics, physicians, elderly housing and integrated systems. The health system’s unified physician organization is comprised of 900 adult and pediatric primary care physicians and specialists. The system’s nine hospitals include St. Francis Medical Center in Monroe, Our Lady of the Lake Regional Medical Center in Baton Rouge and Gonzales, Our Lady of the Lake Children’s Hospital in Baton Rouge, Our Lady of Lourdes Regional Medical Center, Heart Hospital, and Women's & Children's in Lafayette, Our Lady of the Angels in Bogalusa, and St. Dominic Hospital in Jackson, Mississippi. For more information, visit www.fmolhs.org.

About Our Lady of the Lake Physician Group

With more than 450 healthcare providers throughout more than 70 locations, Our Lady of the Lake Physician Group is one of the area’s largest physician networks. In addition to primary care, this experienced group of doctors specializes in diagnosis and treatment of a broad range of illnesses and complex medical problems.

About St. Elizabeth Physicians

St. Elizabeth Physicians is the largest provider of primary and specialty care in Ascension Parish, employing over 50 primary care physicians, specialists and providers. St. Elizabeth Physicians has been recognized for quality by the Louisiana Quality Foundation, and as the Large Business of the Year twice by the Ascension Chamber of Commerce. For more information, visit the St. Elizabeth Hospital website.

About St. Francis Medical Center

St. Francis Medical Center is a not-for-profit 352-bed medical center in Monroe, Louisiana with more than 1,800 team members committed to caring for those we serve. With an acute-care hospital, freestanding outpatient center, 19 outpatient clinics, and nearly 350 physician partners, St. Francis Medical Center provides comprehensive healthcare services for a variety of medical and surgical specialties. St. Francis offers Northeast Louisiana’s only Level III NICU, Level III OB, and Level II PICU services. St. Francis Medical Center leads the region in heart and vascular services, critical care, and complex and minimally invasive surgical procedures. The hospital offers an Accredited Chest Pain Center and Centers of Excellence in the areas of obstetrics, bariatric surgery, minimally invasive gynecology, and breast health.

About St. Francis Medical Group

With over 50 healthcare providers at 16 clinic locations, St. Francis Medical Group is one of the area’s largest physician networks and is backed by the resources of St. Francis Medical Center. In addition to primary care, this experienced group of providers specializes in diagnosis and treatment of a broad range of illnesses and complex medical problems. For more information visit the St. Francis Medical Center website.