Compliments and Concerns

St. Francis Medical Center takes great pride in providing compassionate, high quality service to all those entrusted to our care. Having satisfied patients who have an unparalleled experience is our goal. Our patients tell us that the quality of their interactions, our attention to detail, and the efficiency of their visit mean health care like they've never experienced.

If you were recently a patient at St. Francis Medical Center, you may receive a patient satisfaction survey. We encourage you to take time to tell us about your experience and service received while in our facility. Your feedback is important to us as we are constantly working to improve our care and services. Do you have a great story about your experience or compliments about our staff ? Please share with us by clicking here to send us an e-mail.

If a problem arises during your time with us, please bring it to our attention immediately. Contact your nurse, the nurse manager on your floor or call our patient representative at (318) 966-4352 for assistance.

Additionally, you may file a complaint or grievance with:
Hospital Complaint Desk Department of Health and Hospitals
Health Standards Section
P.O. Box 3767
Baton Rouge, LA 70821
or call (225) 342-6429, regardless of whether a complaint or grievance is filed with St. Francis Medical Center.

Medicare beneficiaries may call (800) 433-4958.

You are encouraged to contact the Joint Commission's Office of Quality Monitoring to report any concerns or register complaints by either calling (800) 994-6610 or emailing